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Terms of service

  1. Orders placed after 3pm MST will ship the following day, Monday through Thursday. It can take up to 1 business day to process your order.
  2. Dassiet/OrthoPets products are medical devices and should be used only under the direction of a veterinarian.
  3. All over-the-counter products are designed for short-term use only and should be only used for approximately 3-6 months before considering a replacement. The wear down time can vary depending on the severity of the injury/condition as well as other factors.
  4. An initial break-in period is advised (ie. 10 minutes 4-6 times per day for 2 weeks.) Devices should not be left on overnight and are suggested to be used for no more than 4 continuous hours without a break. Although uncommonly encountered when following a proper wearing schedule, I understand it is recommended to monitor digits for swelling.
  5. There is no warranty expressed or implied on Dassiet/OrthoPets over-the-counter products.
  6. Adjustments may be considered, but items that are adjusted are immediately ineligible for the need for a return or exchange. Please contact Dassiet/OrthoPets about fit concerns or issues as soon as possible so we can determine if a modification is possible.
  7. If you need the assess fit of an item, please apply a protective garment over your pet’s paw or limb. You may use a very thin baby sock or stocking so that the item does not come in direct contact. 
  8. If a Dassiet/OrthoPets product is defective from a manufacturing error, Dassiet/OrthoPets will replace the product at no cost to the customer. Dassiet/OrthoPets will determine defect causes.

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