1. Refunds (excluding shipping and restocking fees) can only be issued if the item is returned to us in resellable condition (free of dirt, pet hair, debris, etc.) and in its original package. Dassiet/OrthoPets reserves the right to reject returns and refunds. 
2. Shipping charges are not reimbursable. Restocking fees are 10% of the cost of the product. Dassiet/OrthoPets is also not responsible for the cost of shipping on return items (You may use whichever carrier you prefer should you need to return an item).
3. Dassiet/OrthoPets must be made aware of any exchange or return needed within 14 days of purchase.
4. Dassiet/OrthoPets is not responsible for shipping of exchange items. Exchanges can be sent to us using whichever carrier you prefer and Dassiet/Orthopets will bill $15.00 for return shipping. If you prefer not to be billed by Dassiet/OrthoPets for return shipping on exchanges, you may include a return shipping label or email us one.